Billing, cancellation, what's included, and what happens after you order.
Depending on the tier: proactive monitoring, security management, backups, a helpdesk that answers, and (on higher tiers) more hours of engineering work and more systems covered. Every plan gets the data-first baseline — encryption, access controls, regular backups. The exact scope for your environment is confirmed in the free assessment.
We look at your current setup — systems, security, backups, what's at risk — and you get a plain-English write-up with a confirmed rate before anything is billed. No obligation: if we're not a fit, you keep the assessment and owe nothing.
IT plans are month-to-month. You'll see your confirmed rate before the first charge, and you can cancel with 30 days' notice — no long-term contracts. Website plans live on our templates site (strongtemplates.com) — a one-time setup fee plus the recurring plan you chose. See our Refund Policy for the details on each.
Yes — websites are a separate service. Design, build, hosting, and the plans (with setup fees) all live on our templates site: strongtemplates.com/pricing.html. Every website plan includes hosting and monthly care — your site is kept up, updated, and secure as part of the price.
Most of it depends on how quickly content comes back to us (text, photos, logo). You'll get a specific timeline at kickoff. If you'd rather not write the copy, we can draft it and you approve. Announcement sites are built fast — often within days of getting the details.
We host it — that's part of the monthly plan. Your site runs on your domain, which you keep and control. If you already have hosting and just want the site built, ask us and we'll tell you what makes sense.
We do HIPAA-ready configurations for healthcare clients — encryption in transit and at rest, access controls, audit trails, and documented backups. Whether a Business Associate Agreement (BAA) applies to your setup depends on what we'd be doing, so ask us in the assessment rather than assuming either way.
On-site in the Denver metro area; remote support for the rest of the country. Many engagements end up hybrid — the hands-on work on-site, day-to-day monitoring remote.
Yes. We can take over specific pieces, work alongside your existing setup, or do a full transition — the assessment tells us which is actually the right size of job.
A confirmation email within one business day, a kickoff, and regular updates until it's done and live. The full walkthrough is on our What Happens Next page.
Payments are processed by Stripe — your card is handled by them, never by us. Recurring plans are billed automatically; one-time fees are charged once.